Orders & Delivery
Check here for Orders & Delivery Related FAQ's for Goodbuyz
How long will my order take to arrive?
We dispatch orders from our Melbourne warehouse, generally within 1 business day of purchase. During busy periods (such as major sales or Christmas), dispatch may take a few business days longer due to item availability or seasonal backlog. Once disp
How much is Shipping? Do you offer Free Shipping?
We offer free shipping on orders over $150 delivered within Australia. Exclusions apply to some bulky or oversized items and partner warehouse items. Items from our Partner warehouses mention that they are from a partner warehouse on the product page
How do I Track my Order?
You’ll receive a shipping confirmation email with tracking details as soon as your order is dispatched. We ship with carriers including Australia Post and Direct Freight, and you can track your parcel directly on the carrier’s website using the track
Can I Change or Cancel my Order?
If you need to cancel or change your order (items, quantities, or delivery address), contact us immediately. We’ll try to catch your order before it leaves the warehouse. Partner Warehouse products we are unable to change or cancel, as they are fulfi
Do you Ship to New Zealand or Internationally?
We currently deliver within Australia only. We don’t ship to New Zealand or other international destinations. We also have a sister site, operated by our New Zealand office that covers customers in New Zealand. To order from them, please go to www.go
I ordered a pre-order item, when will it Ship?
Pre-order items are charged in full at the time you place your order. The estimated shipping date is shown on the product page. This may be subject to change. Please keep your shipping and contact details up to date so we can deliver without delays.
My order hasn’t arrived or tracking has stopped moving. Help!
If your tracking hasn’t updated for more than 3 business days, or your order is past the estimated delivery window:. Note: If a parcel is confirmed lost in transit by the carrier, we’ll arrange a replacement or full refund. We will give you the choic
My order arrived damaged or items are missing
We’re sorry and we’ll make this right. Please contact us immediately after delivery with:. For items damaged in transit or missing from your order, we’ll arrange a replacement or refund at no cost to you. You will never pay return shipping for a dama
How can I get a copy of my Tax Invoice?
All purchases on www.goodbuyz.om.au will receive an Order Confirmation Email. There is a link on this email to download a copy of your Tax Invoice. For those who purchase from Goodbuyz through one of the various Marketplaces, you will need to contact
What is your Shipping Policy?
At Goodbuyz, we aim to deliver top notch service. That includes getting your order to you as quickly as possible. Please find our shipping policy below:. goodbuyz.com.au/policies/shipping-policy