Goodbuyz

Pre-order items are charged in full at the time you place your order.The estimated shipping date is shown on the product page. This may be subject to change.Please keep your shipping and contact details up to date so we can deliver without delays. Contact us if anything changes.

Pre-order items are charged in full at the time you place your order. The estimated shipping date is shown on the product page. This may be subject to change. Please keep your shipping and contact details up to date so we can deliver without delays.

I ordered a pre-order item, when will it Ship?

Orders & Delivery

How long will my order take to arrive?

How much is Shipping? Do you offer Free Shipping?

How do I Track my Order?

Can I Change or Cancel my Order?

Do you Ship to New Zealand or Internationally?

My order hasn’t arrived or tracking has stopped moving. Help!

My order arrived damaged or items are missing

How can I get a copy of my Tax Invoice?

What is your Shipping Policy?

What payment methods do you accept?

How does Afterpay work?

How do I get 10% off my first order?

My discount code is not working

Do you Price Match? / The price dropped after I ordered:

Payments & Promotions

What is the best way to contact Goodbuyz?

Do I need an account to order?

How do you handle my Personal Information?

What Marketplaces do you sell products on?

Contact & Account

Are your products genuine Australian stock?

E-Scooter laws in Australia – What do I need to know before buying?

Products & Safety

What is your Warranty Policy?

I need product setup assistance, Technical Support or Troubleshooting:

What are your T&C's

Warranty & Faulty Items

What is your Change-of-Mind Returns Policy?

How do I return an Item?

When will I receive my refund?

Can I Exchange an Item?

Returns & Refunds

I ordered a pre-order item, when will it Ship?Updated 8 days ago