My order hasn’t arrived or tracking has stopped moving. Help!Updated 8 days ago
If your tracking hasn’t updated for more than 3 business days, or your order is past the estimated delivery window:
- Check the tracking link in your shipping confirmation email for any delivery attempts or collection notices.
- Check with household members and neighbours and look for a carrier card.
- Contact us with your order number and we’ll lodge an enquiry with the carrier on your behalf.
Note: If a parcel is confirmed lost in transit by the carrier, we’ll arrange a replacement or full refund. We will give you the choice of either option.