Returns & Refunds
Product Return & Refund FAQ's - Goodbuyz
What is your Change-of-Mind Returns Policy?
We understand online shopping can be tricky when you can’t physically inspect an item. If you change your mind, you may return your item within 30 days of taking delivery, provided that:. To start a return, contact us first via the contact form or th
How do I return an Item?
To initiate a return, please follow the below process:. Keep your postage receipt. If you’re returning a faulty item and are entitled to reimbursement of return postage, we’ll need the receipt to reimburse you. If a returned item is found to be not f
When will I receive my refund?
Once your return is received and inspected at our warehouse, we’ll process your refund to the same payment method you used to pay (including Afterpay and PayPal refunds, which follow those providers’ timelines). We’ll email you when your refund has b
Can I Exchange an Item?
We don’t offer exchanges. You are welcome to return the product under the change-of-mind policy and get a refund, provided it meets our return terms. You can reorder the required product.