How do I return an Item?Updated 8 days ago
To initiate a return, please follow the below process:
- Contact us first, via the contact form or the AI Assistant, with your order number and reason for return. We’ll assess your request and issue a Return Authorisation (RA) Number if approved.
- Package the item securely, including all original packaging and accessories, along with:
- Your full name, phone number, email, and delivery address
- A copy of your proof of purchase
- We will provide you with return instructions. Send it to the return address we provide. Please don’t return items to the manufacturer.
- Once your return arrives, we’ll inspect it and process the outcome (refund, replacement, or repair) and email you confirmation.
Keep your postage receipt. If you’re returning a faulty item and are entitled to reimbursement of return postage, we’ll need the receipt to reimburse you.
If a returned item is found to be not faulty, it will be returned to you, and you may be responsible for the return shipping cost.
In some instances, we may offer a reasonable refund amount for you to keep the product rather than wait for a new replacement.