What is your Change-of-Mind Returns Policy?Updated 8 days ago

We understand online shopping can be tricky when you can’t physically inspect an item.

If you change your mind, you may return your item within 30 days of taking delivery, provided that:

• The item is unopened and unused

• It’s in its original packaging with all included accessories, tags, and labels

• It’s undamaged and in a condition, we can resell as brand new

To start a return, contact us first via the contact form or the AI assistant.

Don’t send anything back to us, or to the manufacturer, without a Return Authorisation (RA) Number, as returns without one may be delayed or unable to be processed.

We will provide the RA once the return has been approved.

For change-of-mind returns:

• Return shipping costs are your responsibility

• Original shipping fees are not refunded

• Refunds are issued to your original payment method once the item is received and inspected at our warehouse

• There is no restocking fee imposed

Some items cannot be returned for change of mind:

• Personal care / Hygiene items (breast pumps, massagers)

• Opened Items

• No Change-of-Mind Returns are available for Partner-warehouse products

Please Note: This change-of-mind policy is in addition to your rights under the Australian Consumer Law - Faulty items are always covered regardless of the 30-day window (see our Faulty Items article).