Goodbuyz

We don&#x2019;t offer exchanges.You are welcome to return the product under the change-of-mind policy and get a refund, provided it meets our return terms.You can reorder the required product.

We don’t offer exchanges. You are welcome to return the product under the change-of-mind policy and get a refund, provided it meets our return terms. You can reorder the required product.

Can I Exchange an Item?

Returns & Refunds

How long will my order take to arrive?

How much is Shipping? Do you offer Free Shipping?

How do I Track my Order?

Can I Change or Cancel my Order?

Do you Ship to New Zealand or Internationally?

I ordered a pre-order item, when will it Ship?

My order hasn’t arrived or tracking has stopped moving. Help!

My order arrived damaged or items are missing

How can I get a copy of my Tax Invoice?

What is your Shipping Policy?

Orders & Delivery

What payment methods do you accept?

How does Afterpay work?

How do I get 10% off my first order?

My discount code is not working

Do you Price Match? / The price dropped after I ordered:

Payments & Promotions

What is the best way to contact Goodbuyz?

Do I need an account to order?

How do you handle my Personal Information?

What Marketplaces do you sell products on?

Contact & Account

Are your products genuine Australian stock?

E-Scooter laws in Australia – What do I need to know before buying?

Products & Safety

What is your Warranty Policy?

I need product setup assistance, Technical Support or Troubleshooting:

What are your T&C's

Warranty & Faulty Items

What is your Change-of-Mind Returns Policy?

How do I return an Item?

When will I receive my refund?

Can I Exchange an Item?Updated 8 days ago