What is your Refund Policy?

Modified on: Thu, 3 Oct, 2024 at 10:46 AM



LIMITED 1 YEAR WARRANTY


Refund Policy


In order to organise a return under these terms and conditions, you must notify us via the Contact Form within 30 days of taking delivery of your product and request a return under this Policy. 


To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging, along with all included accessories, and must not be damaged in any way, so we can sell them as brand new product. 


Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase.



Note: You need to register to submit a support ticket. You can Sign up Here.


If you are already registered, please create a ticket here.



Refund Process


To return your product, you should request a return by registering a support account on the links above and submitting a support Ticket. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



Shipping Fee


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 


If you receive a refund, the cost of shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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