Data is automatically synced when you open the Ryze Connect App.

You can also swipe down on the message list on the App’s home screen to sync data.

If the “Connection failed” message is shown, try the following steps:

1. Swipe down on the home screen again.
2. Close and re-open the Ryze Connect app.
3. If neither of the above works, disable and re-enable Bluetooth on your phone, or restart your phone. (You can also try clearing the Bluetooth cache before restarting your phone.)

Note: On iOS devices, turn on the Bluetooth settings and locate your device in the device list. Touch the symbol next to the device name and touch “Forget this Device”. Disable and re-enable Bluetooth or restart your phone.